Gavin McDermott

Gavin McDermott is a seasoned customer service professional with extensive experience at Chill, where responsibilities include leading a diverse team as Customer Service Team Lead, supervising the Customer Care department as Care and Quality Supervisor, and addressing complex issues on the Resolutions Team as a Resolution Specialist. Previous roles include processing cancellations and handling insurance inquiries as a Customer Service Representative. Prior to Chill, Gavin served as a Supervisor at TJX Europe, overseeing sales support staff and managing in-store operations. Gavin holds an Accredited Product Advisor degree from The Insurance Institute and attended St. Benildus College.