Courtney Robbins is an experienced professional in consumer product operations and member experience, currently serving as Director of Member Experience - Consumer and Head of Consumer Product Operations at Chime since April 2021. Prior to this role, Courtney spent a decade at American Express, where responsibilities included directing strategy and industry development for the Global Client Group, serving as chief of staff for the Executive Vice President, managing a portfolio worth over $4 billion, and overseeing co-brand product management initiatives. Earlier career experiences include a Business Operations Specialist role at Samsung Electronics and an internship as a Business Development Analyst at the same company. Courtney holds a Bachelor of Science in Finance and Small Business Management from Georgetown University.