Jennifer Ezechukwu

Jennifer Ezechukwu is a seasoned professional with extensive experience in quality assurance and customer service within the financial sector. Currently serving as a Quality Assurance Specialist at Chipper Cash, Jennifer coordinates the quality control team, monitors service delivery across various platforms, and analyzes customer satisfaction through surveys. Prior experience at Access Bank Plc included roles in LiveChat Customer Support and Inbound/Outbound Voice Interactions, where Jennifer trained staff, managed customer interactions, and achieved significant improvements in productivity and resolution rates. Jennifer began their career as a Communications Officer in the Press Unit of the Niger State Governor's Office, focusing on media campaigns and public relations. Jennifer holds a Bachelor's degree in Mass Communication/Media Studies from Nnamdi Azikiwe University.