Chloride Exide
Joan Njuguna is an experienced professional in customer experience and contact center management, currently serving as the Head of Customer Experience at Chloride Exide Limited since February 2021. Prior roles include Head of Customer Experience at Sidian Bank and Customer Care Operations Manager at M-KOPA Solar. Joan played a key role in establishing the Quality Assurance unit at Equity Group Holdings, where responsibilities included developing QA processes and managing workforce optimization. With a strong background in training, Joan has provided corporate training on customer service to prestigious organizations such as the Kenya Armed Forces and the Ministry of Health. Educational qualifications include certifications from Direct Channel Academy in Contact Centre Agent Training and Train the Trainer for Business Process Outsourcing.
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Chloride Exide
At Chloride Exide, we work together to provide energy solutions for all, used every day to power thousands of motor vehicles, homes and businesses. Our energy solutions range from our quality automotive and solar batteries made using the latest technology; to our power-backup solutions and our solar energy solutions: solar grid-tie and off-grid solutions, solar water heating solutions and borehole solarisation solutions. Dial-a-Battery is our quick, convenient and reliable battery delivery service, that provides delivery and installation of car batteries at our customers’ convenience across Nairobi, Mombasa, Kisumu, Nakuru, Thika, Nanyuki, Eldoret and Meru. Through Chloride Solar, we are transforming the way people and organisations power their homes and businesses, by providing sustainable solar energy solutions. We help people and businesses mitigate their environmental impact by reducing their carbon footprint while increasing operational efficiency through reduced energy costs. Founded in Kenya in 1963, we have expanded our footprint to Uganda and Tanzania and continue to be with you for the long run.