Gordon A. Smith

Gordon Smith is the former Co-President and Chief Operating Officer of JPMorgan Chase. He reported to Chairman and CEO Jamie Dimon and was a member of the firm's Operating Committee. In this role, Mr. Smith oversaw all aspects of the company’s business and operations issues.

From 2012 to 2021 Smith was CEO of Consumer & Community Banking, a leading provider of banking, credit cards, auto finance, payments, mortgages and investment advice. It’s 122,000 people serve over 63 million U.S. households, including over 4 million small businesses through over 4,800 bank branches.

Smith joined Chase in 2007. He served first as CEO of Card and then of the Card, Merchant Services and Auto Finance businesses before taking over Consumer & Community Banking in 2012. Under Smith’s leadership Chase achieved #1 U.S. Credit Card issuer, #1 Retail Banking network, the #1 Business Bank and its Mobile Application was utilized by more than 55 million customers.

Before joining Chase, he spent more than 25 years at American Express, where he led and managed several businesses, including the U.S. Domestic Consumer Card Business. From 2005 until 2007, he was President of the Global Commercial Card business. Smith previously served on the board of directors of Choice Hotels from 2004 to 2017. Smith holds a master's degree from the Thunderbird School of Global Management.