Marcus Taylor

Marcus Taylor is a seasoned professional in customer and market insights, currently serving as Customer & Market Insights Manager at Chorus NZ Limited since July 2019. In this role, Marcus is a senior member of the Strategy department, collaborating with various business units to enhance products and customer experiences based on market trends. Previously, Marcus held various leadership roles at AMP New Zealand, including Head of Customer Experience, where responsibilities included championing customer-centric initiatives and improving service delivery through insights. Marcus's extensive background in customer insights spans multiple organizations, including Vector Limited, EDF Energy, IAG New Zealand, TNS, VisitBritain, Research International, and The Research Factor. Educated at the University of Sussex with a Bachelor of Arts (Hons) in Economics, Marcus possesses a robust foundation in strategic planning and customer experience design.