Ting-Yuan Kevin Chen

Ting-Yuan Kevin Chen has extensive work experience in the telecommunications industry. Ting-Yuan Kevin started their career in 2008 at Vodafone, where they worked as a Fixedline Technical Escalations specialist. In this role, they were responsible for incident management for Fixed-line, Broadband, Fibre, HSNS products, as well as domain-related queries. Ting-Yuan Kevin also handled escalations of faults to Chorus and the internal network team, and provided support to the wholesaler.

In 2014, Ting-Yuan Kevin Chen joined Chorus NZ Limited as a Technical Analyst. Their responsibilities included incident management for Internet Service Providers across various products. Ting-Yuan Kevin dealt with vendor escalations depending on the fault and product type, troubleshooting issues, and determining the root cause of faults.

Ting-Yuan Kevin Chen attended Auckland University of Technology from 2001 to 2008, where they pursued a Bachelor's degree in Computer Systems Networking and Telecommunications.