Zark Cromhout

Zark Cromhout has a diverse work experience spanning various industries.

Zark began their career in the hospitality industry, working as a Front Desk Agent at The Ritz-Carlton Hotel for two years. During this role, they focused on ensuring excellent customer service, handling guest complaints, and managing check-ins and check-outs.

Zark then transitioned into the food industry, working as a Pastry Chef at The Kings Arms Hotel. In this role, they prepared desserts, managed a team of chefs, and took on the responsibilities of a Sous Chef when needed.

Afterwards, Zark joined Boost Juice Bars as a Store Manager, where they oversaw the daily operations of the store.

In 2010, Zark joined T-Systems and held various roles within the company. Zark started as a Remote Support Engineer, providing 2nd level support to end-users. Zark then became a Service Desk Subject Matter Expert, responsible for process improvement, documentation, and training. Later, they worked as a Remote Services Process Analyst, focusing on increasing departmental efficiency through enterprise analysis. Lastly, they acted as an Incident Manager, handling complaints, escalations, and sensitive cases for a large corporate client.

Continuing their career at T-Systems, Zark briefly served as a Service Desk Team Leader, managing a team of call center agents dealing with network-related issues and ensuring availability on the Avaya phone system.

Most recently, Zark joined Chorus NZ Limited, where they held several roles. Initially, they served as a Service Delivery Coordinator, followed by a position as a Service Delivery Specialist. Zark later became a Workforce Reporting Specialist, and currently works as a Reporting & Insights Analyst.

Throughout their work experience, Zark has showcased their ability to effectively manage teams, deliver exemplary customer service, improve processes, and handle critical cases.

Zark Cromhout's education history begins with their high school education at H.T.S PTA Tuine, where they matriculated from 1996 to 2001. After completing high school, they enrolled in Damelin Pretoria from 2005 to 2006, where they pursued a degree in Hotel casino & resort management, focusing on Hospitality Administration/Management. In 2014, Zark attended the Faculty Training Institute, earning a diploma in Business Analysis. Alongside their formal education, Zark has obtained several certifications, including a Diploma in Business Analysis from the Faculty Training Institute in 2014, Office 365 for Support Staff from Microsoft South Africa in 2014, Prince2 Foundation and Practitioner from Morvest Business Group Limited. in 2012, ITIL v3 Foundation from KPMG UK in 2011, MCITP: Windows 7 from Microsoft South Africa in 2011, and a TEFL Diploma (Teaching English as a Second Language) from the TEFL Institute in 2011.