Juliette Héno

Juliette Hendouze is an accomplished professional with extensive experience in customer services, solution training, and functional consulting. Since March 2015, Juliette has served as the Director of Customer Services at Mirakl, leading support, documentation, and training teams to create a user-centric Help Experience that drives customer engagement and business growth. Previous roles at Mirakl include Global Manager for Solution Training and Team Manager for Functional Consulting, where Juliette was instrumental in supporting strategic clients and ensuring optimal use of the Mirakl platform. Juliette co-founded and managed L'Atelier Ramey, a successful French restaurant, and has held positions such as Ecommerce Consultant at DXC Technology and Digital Project Manager at My Major Company Label. Juliette holds a Double Master's degree in Management and Marketing of Information Technology from ISC Paris and a Master's degree in Management of Information and Communication Technologies from CY Cergy Paris Université.