Louis Biaggi

Louis Biaggi has extensive experience in business operations and strategy within the luxury and retail sectors. Currently serving as Head of Private Clients Business Operations at Parfums Christian Dior since April 2019, Louis Biaggi drives global CRM objectives, oversees local CRM action plans, and leads NPS initiatives while supporting the overall CRM vision. Previously, as Senior Consultant at Capgemini Invent from April 2016 to March 2019, Louis Biaggi focused on digital transformation and operational excellence for retail companies, leading projects across various markets in Asia Pacific. Louis Biaggi holds a Master's degree in Information Technology from CentraleSupélec and a Master of Science in Management Science and Engineering from Tsinghua University.