Colleen Dugan

Colleen Dugan is an accomplished professional with extensive experience in claims management and customer operations within the insurance industry. Currently serving as the AVP Service Center Casualty at Chubb, Dugan has previously held roles such as Vice President Customer Operations at MoveDocs, where leadership encompassed personal injury and insurance claim management. Dugan's background includes directing claims operations at Next Insurance as Senior Commercial Claims Director, and owning full-scale operations at MAYFIELD SETTLEMENT FUNDING, LLC, significantly expanding the company’s market reach and improving customer retention. With a history of managing large teams and enhancing operational efficiencies at Farmers Insurance and Unitrin Direct, Dugan's expertise is complemented by an MBA from the University of Connecticut and a BS in General Studies from Northern Arizona University.