Emily Daniels

Emily Daniels is an accomplished training and development professional with extensive experience in contact center operations, currently serving as a Contact Center Trainer at Chubb since January 2017. Responsibilities include developing and implementing learning solutions, utilizing e-learning platforms, collaborating with leadership and subject matter experts, and overseeing comprehensive onboarding processes. Previous roles at Chubb include Claims Immediate Solutions Supervisor and FNOL Quality Specialist, where Emily focused on team development, process implementation, and quality assurance. Prior experience at Charter Communications included various training and quality positions, highlighting expertise in customer service, technical troubleshooting, and social media engagement. Emily holds a Bachelor's degree in Marketing and Business Management from Northwest Missouri State University and a Master's degree in Human Resources Management from Lindenwood University.