Gail Perry has extensive experience in management and operations within the customer service and contact center sectors. Currently serving as the Manager of Loyalty & Resolution Services at Chubb since June 2022, Gail oversees workflow management and quality assessments. Prior roles include Operations Manager at Maximus, where responsibilities encompassed daily operations oversight and adherence to performance metrics, and positions at Spectrum and T-Mobile focusing on coaching, performance improvement, and operational efficiency. With a background that includes a role as Staff Manager at Verizon Wireless and Customer Service Specialist at Bell Atlantic Nynex Mobile, Gail is well-versed in team leadership, employee development, and sales performance. Educational qualifications include certifications in Security+, Cyber Security, and Information Technology from various institutions.
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