Kim Baker serves as the Vice President of Worksite Operations at Chubb since November 2020, overseeing all facets of the Worksite Operations to enhance customer experience and support revenue growth. Prior to this role, Kim held various leadership positions at Lincoln Financial Group from 2013 to 2020, including responsibilities for customer experience, case management, enrollment technology, and strategic program alignment. Kim's career includes significant roles at ING, where responsibilities ranged from leading customer service operations for Employee Benefits to managing enrollment and partner technology strategies. Kim Baker's extensive experience in the employee benefits sector is supported by an education from the University of Minnesota - Carlson School of Management.
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