Nathan Poole

Nathan Poole is an experienced professional with a strong background in customer experience and operations management. Currently serving as Experience Lead at Chubb since September 2011, Nathan Poole has held various leadership roles, including Regional Customer Experience Manager for Asia Pacific and Manager for Customer Acquisition and Loyalty in the ANZ region. Prior to Chubb, Nathan Poole worked at Chubb's Combined Insurance Division as Manager of Customer Management, Retention & Acquisition and held multiple positions at TeleTech International, focusing on American Express corporate acquisitions and account management. Nathan Poole's educational background includes an Executive MBA from AGSM @ UNSW Business School and a Graduate Diploma in Business Management, supplemented by a program on Mastering Customer Experience from Forrester.