Katie Elder

Katie Elder is a seasoned professional with extensive experience in customer success, marketing, and operations. Currently serving as a Customer Success Manager at ChurnZero since March 2025, Katie previously held the position of Marketing & Operations Manager at Design AF, Inc., where significant improvements in efficiency and project capacity were achieved. Notable accomplishments include organizing high-impact events, enhancing client relationships, and implementing successful marketing campaigns. Prior to this role, Katie was a Supply Chain Account Executive at Gartner, focusing on revenue growth and client retention, with a notable 96% retention rate over three years. Katie holds a Bachelor of Business Administration with a double major in Marketing and Finance from the University of Tennessee, Knoxville.