Jessica Foglietta

Jessica Foglietta has extensive experience in the financial services sector, currently serving as a Senior Manager at CIBC since May 2010. In this role, responsibilities include leading Team Leaders and telephone banking representatives, analyzing queue performance, and developing tactical solutions to improve outcomes. Previous positions at CIBC also encompass roles as Manager, Team Leader, and Support Team Lead, focusing on team development and client satisfaction. Prior experience includes a Customer Service Representative position at RBC, emphasizing client needs and detailed financial transactions. Jessica Foglietta holds a Bachelor of Arts in Political Science from Concordia University and an education in Social Science, Law and Society from Dawson College.