Mandy Choi is a Senior UX Specialist at CIBC, where they design solutions to enhance frontline experiences through Knowledge Management Azure search and a GPT-powered AI chatbot. With over 12 years of experience in front-end web development, Mandy bridges design, accessibility, and development to create effective digital solutions. They previously founded The North Artisan Marketplace and served as a Senior Designer at the Multiple Sclerosis Society of Canada, leading UX initiatives across digital platforms. Mandy holds a B.A. from the University of Toronto and a User Experience Design certificate from BrainStation, alongside pursuing an Associate Diploma in Piano Performance from The Royal Conservatory of Music.
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