Mark Medland is an experienced leader currently working at CIBC, where they help partners in Technology & Operations address challenges through learning and development. They previously held roles such as Director of Service Desk and Senior Manager of Training and Quality, overseeing large teams and implementing strategies that significantly improved employee engagement and satisfaction. Mark's career began at IBM Global Business Process Services, where they focused on training development for enterprise software implementations. Mark holds multiple degrees and certifications, including a Bachelor of Arts in English Literature from York University and a Six Sigma Green Belt for Service Organizations.
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