Melissa Dhillon is a seasoned professional with extensive experience in technical writing, instructional design, and project management across various industries. At ADP, Melissa contributed to the development of learning materials in both English and French. As a technical writer at Core Education & Technologies Limited and Ontario Teachers' Pension Plan, Melissa crafted user guides and documentation that enhanced product usability and aligned with ITIL frameworks. At Capco, Melissa served as a Project Manager, utilizing data analysis for process improvement, while currently holding the role of Change Manager at CIBC. Melissa's educational background includes a Curriculum Development and Instructional Design Extension Certificate from Mount Royal University.
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