Mily Begum

Mily Begum is a seasoned professional with over a decade of experience in talent acquisition and customer service within the financial sector, currently serving as a Senior Talent Acquisition Partner at CIBC since January 2012. Mily has held various roles including Talent Acquisition Partner and Workforce Intraday Analyst, where responsibilities included supporting contact center service levels, monitoring performance metrics, and producing analytical reports for senior leadership. Mily's achievements reflect a consistent record of excellence, including multiple PMM ratings that exceeded expectations and recognition with awards such as the Quarterly Team Recipient in 2017. Previously, Mily worked as a Talent Acquisition Specialist and Dispute and Credit Specialist, demonstrating remarkable accuracy in resolving disputes and adjudicating credit applications. Mily began a career at Leon's Furniture as a Sales and Service Specialist and Front Office Supervisor, showcasing a strong foundation in customer service. Educationally, Mily holds a college diploma in Family and Community Services from the Academy of Learning Career College.