Ted Veri

Ted Veri currently serves as the Director of Fraud Transformation and Delivery at CIBC since November 2022, having previously held the role of Senior Manager, Contact Centre Engineering at Scotiabank. Ted brings extensive experience from a lengthy tenure at TD, where management of Canadian IVRs contributed to significant industry accolades for customer satisfaction. Prior roles at CIBC include Director of Product Support for Contact Centre Delivery and various senior managerial positions focused on optimizing contact centre operations and technology implementation. Ted's educational background includes studies at York University and St. Basil College in Toronto.