Tábata Gouveia Takano

Tábata Gouveia Takano is an experienced customer service manager with a strong background in leadership and process improvement across various industries. Currently serving as the Customer Service Manager at Cibra since August 2022, Tábata oversees a team of 10, focusing on team structuring, individual development, and enhancing customer satisfaction. Previous roles include Manager of Customer Experience at SuperSim and Senior Customer Relationship & Experience Coordinator at 99, where Tábata led teams and implemented strategic enhancements to customer engagement processes. Tábata's academic credentials include an MBA in Marketing and Sales and a postgraduate degree in People Management, complementing a solid foundation in business administration.