Anne Black Poirier

Anne Black Poirier is an accomplished Senior Program Management Leader at Ciena, with a career spanning over two decades in technical support and project management. Since March 2010, Poirier has successfully led initiatives to enhance and consolidate Global Technical Support operations, notably achieving a significant reduction in Technical Support Call Centers while maintaining customer satisfaction. Previous experience includes strategic project management at Ciena, where Poirier effectively transitioned operations from Nortel, and extensive project management roles at Nortel Networks, focused on budget management, cost recovery, and ensuring compliance with software releases for global customers.