David Profitt

David Profitt is a seasoned professional with extensive experience in customer engagement and operations management. Currently serving as the Customer Engagement Manager at Ciena since October 2022, David previously held the position of Director of Operations at Asset Protection Unit, Inc., where significant achievements in identifying and recovering overpayments for Medical Carriers were made. David's career includes roles as Director of Site Operations at VMC, and Sales Center Director at Capital One, where leadership of a 400-member retail banking call center was a notable highlight. Additionally, David served as Executive Director of Performance Consultancy at USAA, overseeing a team that supported 8,000 customer contact representatives, and as Director of Investment Sales and Service, managing a department of 150-200 professionals focused on customer service and investment advice. David holds a Bachelor's degree in Marketing from Texas Tech University.