Jana Jones

Jana Jones is an accomplished professional with extensive experience in Customer Success, having held key positions primarily at Ciena and Calix. Currently serving as Director of Global Customer Success at Ciena, Jana has successfully architected a Customer Success program and contributed to significant growth in community engagement and software development. Previous roles include Senior Manager of Customer Success at Calix, where Jana played a crucial role in building a Customer Success practice and enhancing client value. Earlier experiences include positions at Gallup, Grand Canyon University, Lindenwood University, Princess Cruises, and Carnival Cruise Lines, demonstrating a strong background in strategy, sales, and client engagement across various industries. Jana holds an MBA in Marketing and an M.Ed. in Secondary Education, showcasing a commitment to educational excellence.