Jeremy Bailey is a Senior Manager of Global Technical Support at Ciena, leading a team of Advanced Technical Support engineers focused on providing dedicated customer support. Previously, Jeremy held various roles at DZS, including Director of Global Services & Support and R&D Project Manager, where they developed critical strategies for customer success and managed large-scale projects. At SMARTRG Inc, Jeremy served as a Quality Assurance Engineer/Project Manager, optimizing testing processes and ensuring defect-free releases. Jeremy's education includes studies in Computer Science from DeVry University and an accounting background from Shawnee State University.
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