Ciena
Jessica Ortega Mora currently serves as the Manager of Customer Support Operations at Ciena, a position held since June 2019. Jessica has extensive experience in training engineers on various technologies and applications within the Network Operations Center (NOC), including SDH, DWDM, OTN, and IP networks. Responsibilities include generating operational reports, leading technical interviews, and onboarding new engineers. Prior to Ciena, Jessica worked as a Test Engineering Associate at Accenture Argentina from November 2017 to June 2019. Jessica holds a Bachelor of Science in General Certificate of Education from U.E. Colegio Champagnat, an Electrical Engineering degree in Communications from Universidad Central de Venezuela, and is currently pursuing an MBA at IAE Business School.
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Ciena
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Ciena is a networking systems, services, and software company. They help their clients build more adaptive networks in response to the constantly changing demands of their users—businesses and consumers alike. They do this by delivering best-in-class networking technology through high-touch consultative relationships, backed by 26 years of experience in building the world’s most complex networks.