Mike Givens

Mike Givens is a seasoned support engineer currently working at Ciena in the Global Customer Care division since May 2022. In this role, Mike provides 24x7 customer support for the Ciena 6500 product line, collaborating with Design Engineering and documenting software/hardware bugs using JIRA. Prior to Ciena, Mike served as a Senior Product Support Engineer at Ivy Technology for nearly two decades, specializing in SONET/SDH EoS products and delivering customer-facing root cause analyses. Previous positions include roles at Metro-Optix as a Senior SVT Engineer, Fujitsu Network Communications as a PVT Engineer, and TXU Energy in various engineering and technician roles, where Mike accumulated extensive experience in network equipment maintenance, telecom circuit provisioning, and product validation testing. Mike holds an Associate in Applied Science degree in Electrical Engineering Technology from Tyler Junior College.