Rodolfo Juarez is currently the Director of Technical Support at Ciena, a position held since 2024. Prior to this role, Rodolfo served as a Senior Manager of Technical Support at Ciena from 2009 to 2024 and managed Technical Support at Nortel from 2005 to 2009. Rodolfo began their career in technical support as an Engineer at Nortel Networks from 2000 to 2005. They earned a Bachelor of Engineering in Telecommunications Technology/Technician from ITESM, completing their degree in 1999.
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