Scott Franklin is an experienced professional in customer success and ad operations, currently serving as Senior Manager of Customer Success Advocacy at Ciena since August 2021. Franklin previously held various roles in customer success, including Customer Success Lead at Surefront and Customer Success Manager for Major Accounts at b8ta, where responsibilities included managing enterprise relationships and significantly boosting revenue. Franklin's background also includes leadership in ad operations as Director at ALM and Project Manager at DoubleVerify, Inc., where Franklin improved project management processes. Earlier experiences encompass account management and production coordination roles within the advertising sector. Scott Franklin earned a Bachelor of Arts in Environmental Studies from the University at Buffalo.
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