Ritika Bhatia

Ritika Bhatia is a seasoned professional with over 20 years of experience in Customer Service and Quality Assurance across various industries, including E-commerce, Healthcare, Fintech, and BPO. Currently serving as the Associate Vice President at CIFDAQ, Ritika leads a high-performing customer support team focused on the Blockchain and Web3 space. Previously, they held roles such as Head of Customer Experience at MyGlamm, where they significantly enhanced customer satisfaction scores and drove automation initiatives. Ritika's expertise lies in crafting customer experience strategies, optimizing operations, and improving team performance through targeted training and technological solutions.