Dale Stevenson

Dale Stevenson is a seasoned Salesforce Product Owner at Cigna since April 2016, leading continuous delivery and improvement initiatives across Sales & Service Cloud for the Global Individuals business line. Key responsibilities include serving as a customer proxy, shaping product roadmaps in alignment with business objectives, managing product backlogs, and collaborating with stakeholders to enhance customer experience and operational efficiency. Dale has extensive experience as an Operational Subject Matter Expert and has held leadership roles focused on team performance and procedural improvements. Prior to Cigna, Dale held customer service roles at Bank of Scotland and Grand Central Savings, along with administrative responsibilities at Enterprise Childcare. Education includes a Modern Apprenticeship in Customer Service and a Higher National Certificate in Interactive Media & Web Development.