Joe Drake

Joe Drake is an experienced professional with a background in customer service management and business analysis. Currently serving as a National Implementation Manager at Cigna since August 2014, Joe has also held roles such as Eligibility Sr. Supervisor and Lead Business Analyst, with a focus on producing and maintaining Excel dashboards while pursuing Tableau specialist and SQL development certifications. Prior to Cigna, Joe worked at Amazon as an Account Install Sr. Analyst, effectively managing labor allocation and facilitating receiving and stowing processes. Joe's career began at Tandus Centiva, where management of a customer service team for the U.S. and Canada took place, alongside the development of a customer service scoring system. Joe's early experience includes a role as Customer Experience Coach at Tmobile Phone Zone. Joe holds a Bachelor of Science in Organizational Leadership from Covenant College.