Lawanda Miller

LaWanda Miller is an experienced professional in process improvement and project management at CIGNA, serving as Process Improvement Manager since July 2002, where responsibilities include developing the project management process and managing service-based requests. Prior to this role, LaWanda worked as a Senior Auditor from May 2001 to July 2002, managing audits and enhancing internal controls to mitigate risks within CIGNA's critical functions. Earlier experience includes serving as Voice Services Manager from January 2000 to May 2001, where LaWanda improved vendor relations and realized significant cost savings. LaWanda holds a Bachelor's degree in Telecommunications from SUNY Polytechnic Institute, completed between 1995 and 1998.