Krystal Adriana Ponce

Krystal Adriana Ponce is an experienced professional with a strong background in customer service operations and education. Currently serving as the Customer Service Operations Manager at Cigna Europe since September 2021, Krystal oversees a team of over 60 remote international communications staff, focusing on delivering exceptional service to international organizations. Prior roles include English Language Teacher at UCETAM, where Krystal employed project-based learning techniques for students from kindergarten to 6th grade, and English Language Teacher with Cultural Ambassadors, designing workshops and achieving a remarkable pass rate in Cambridge exams. Earlier positions include leadership roles as an Operations Manager at Anthropologie and a Logistics Flow Manager at Target, where Krystal demonstrated strong operational and team management skills. Krystal holds a Bachelor of Arts in Business Administration and Management from California State University-San Bernardino and an Associate's degree from College of the Desert.