David Sanchez is an experienced technology and customer service professional with a comprehensive background spanning over four decades. Currently serving as the Manager of Desktop Engineers at CIM Group since 2016, David provides end-user support and plays a senior role in the Service Desk. Previously, at Microsoft Corporation, David worked as a Senior Support Escalation Engineer, resolving complex technical issues for over 20 years. Earlier career roles include Customer Service Representative at Progressive Corporation and management positions at both the Austin American-Statesman and Newspaper Printing Corporation, focusing on customer service and team leadership. David holds several continuing education units in entrepreneurial operations and training from Texas State University and other institutions, along with a high school diploma from Coronado High School.
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