Michael Armstead

Michael Armstead has a strong background in customer support and account management. Michael currently works as a Software Support Analyst at CINC Systems since February 2021. Prior to this, they worked at CareerBuilder for 10 years, where they held various roles. As a Senior Client Support Specialist, they provided technical support and quickly resolved critical cases for key accounts, ensuring high client satisfaction. Michael also served as a product Subject Matter Expert and mentored Level One Support Agents. As an Account Manager, they managed a book of business valued at $6.5 million and identified upsell opportunities with sales teams. Additionally, they trained clients on website best practices and maximizing their return on investment through webinars. In their earlier role as a Customer Service Representative, they received awards for being a top performer and for their contributions to quarterly award events.

Michael Armstead obtained an A.S. degree in Business Administration from Georgia State University Perimeter College in 2009. Michael then pursued a BBA degree in General Business at Georgia Gwinnett College, which they completed between 2010 and 2011. Later, from 2013 to 2015, they attended Keller Graduate School of Management of DeVry University, where they obtained a Master's Degree in IS/IT and Project Management.