John-Paul Scoville

John-Paul Scoville currently serves as the VP of Customer Success at Cinch, having previously held the same title at Jolt, where notable achievements included significant improvements in customer experience and revenue retention metrics. With a strong background in customer success strategies, John-Paul's past roles include Chief Operating Officer at Convirza, where responsibilities encompassed telecom and product strategy, as well as transforming client services and improving net promoter scores. John-Paul also has extensive experience in global client relations and customer solutions, having held leadership roles at GuestTek Interactive and iBAHN, where contributions included enhancing employee satisfaction and customer loyalty. John-Paul Scoville holds an MBA from Duke University's Fuqua School of Business and degrees in French and English from Brigham Young University.