Leonardo Lacerda

Leonardo Lacerda is a seasoned IT professional with comprehensive experience spanning over two decades in various technical support roles. Currently serving as a Service Delivery Specialist and previously as a Multilingual IT Support Analyst L2 at Cineplex Digital Media, Leonardo excels in providing multilingual IT support and troubleshooting across hardware, software, and system issues. With prior roles at Nexio, Hypertec Group, Tidelli, and Getronics, responsibilities included managing networks, administering ERP systems, and providing technical training. An alumnus of Universidade Federal da Bahia with a Bachelor's in Statistics, complemented by technical education in Information Technology, Leonardo possesses a robust skill set in IT support and customer service.