Adam Jugoo

Adam Jugoo's work experience begins in 2010, when they worked as a Customer Service Operations Specialist for an unspecified company for three months. Adam then moved on to become a BT Account Administrator for just over a year. In 2011, they became a Customised Support Advisor, where they proactively sought ways to improve customer experience for Work Based Learning training providers. Adam collaborated with two team members to successfully process over 7,500 exception fees without any customer complaints.

In 2013, Adam became a Work Based Learning Key Account Specialist, where they provided day-to-day support, offered solutions, and identified areas for improvement for high-profile Pearson customers such as Babcock International, John Lewis, BT, and the Financial Times. Adam was recognized for outstanding customer service by the Head of National Sales team.

Adam then moved on to become a Subject Leader for Functional Skills ICT, managing and delivering secure and error-free assessment materials. Their strong leadership skills led to an opportunity to take on a secondment role as a Qualification Delivery & Award Manager.

In 2017, they became an Interim Qualification Delivery and Award Manager, overseeing a team of subject coordinators and leaders to deliver high-quality assessment materials. Adam also assisted in the deployment of a cross-departmental project roll-out.

Adam ended their tenure at Pearson in 2019 as a Subject Leader for Functional Skills Maths, where they managed and delivered assessment materials for this qualification. Adam also worked on an offshore overseas marker project.

Finally, in 2020 Adam joined CIPD as a Regulation and Compliance Officer, although no further details about this role have been provided.

Adam Jugoo obtained a Bachelor of Science (BSc) Honours degree in Construction Management from the University of Westminster, where they studied from 2007 to 2010. This degree is fully accredited by the Chartered Institute of Building. In addition to their university education, Adam also holds certifications in Cybersecurity at Work, obtained from LinkedIn in December 2020, and an Intermediate Level Apprenticeship in Customer Service (Level 2), obtained from the Federation for Industry Sector Skills and Standards (FISSS) in July 2014.