Lisa McLellan

Lisa McLellan has an extensive background in customer service and operations management within the energy industry. Lisa has held various leadership positions, including Head of Customer Service at TOTO Energy and Senior Manager of Vulnerable Customer Strategy and Support at EDF Energy. Lisa has also worked as an Internal and External Engagement Manager, New Channel and Customer Experience Manager, and Manager of Customer Service during their career. Lisa is known for their expertise in developing customer service strategies, managing complaints, and ensuring a positive customer experience. Lisa's educational background includes a Bachelor's Degree in Applied Biology and Chemistry from Staffordshire University and an Advanced certificate in Call Centre Management from Nottingham Trent University.