Shirley Chen

Shirley Chen is a skilled Service Designer with experience at CIPD since December 2022 and previously at UNPITCHD, where contributions included a design sprint for a major insurance client focusing on customer engagement. Prior experience encompasses a role at Doctors in Distress, a UK charity, where Shirley facilitated stakeholder interviews and workshops to enhance service delivery for healthcare workers’ mental wellbeing. Earlier, as Project Design Coordinator at China Design Centre, Shirley promoted Chinese contemporary design and fostered cross-cultural collaboration. Educational credentials include a MA in Service Design from the Royal College of Art and a BA in Fashion Design with Marketing from the University of the Arts London, among other qualifications in business and design.