Jacob Shannon

Jacob Shannon has over six years of experience in technical support roles, currently serving as a Senior Technical Support Specialist at Cirrus Insight since April 2017. In this position, Jacob processes escalated cases, tests and validates bugs, and compiles reports for the development team using JIRA. Additionally, Jacob manages a team of technical support representatives and has played a key role in maintaining Salesforce dashboards and reports to prioritize customer-facing tickets. Previous positions include Technical Support Representative and Customer Support Specialist at Cirrus Insight, as well as a Receptionist at Senior Citizens Home Assistance Service. Jacob holds a diploma from Halls High School, completed in May 2013.