Cynthia H.

Cynthia H. is a certified Scrum Master and ITILv4 professional currently working as an individual contributor within Cisco Customer Experience (CX). With over 30 years of experience in relationship-building and operational support, Cynthia has provided expert care to Service Providers and US Named accounts, focusing on incident management and cross-functional collaboration. Previously, Cynthia held various executive assistant roles at notable organizations, including Cisco, Group Health Incorporated, and The Body Shop, where strong organizational and communication skills were paramount. Passionate about customer advocacy, Cynthia emphasizes transparency, proactive engagement, and rapid problem-solving to meet customer needs.