Eden Leung

Eden Leung is a seasoned professional with extensive experience in customer support and technical training, currently serving as the Leader for CX Security TAC Enablement at Cisco since March 2015. In this role, Eden has successfully implemented Knowledge-Centric Service methodologies to enhance knowledge base effectiveness and has facilitated communication between product managers, engineers, and support teams to ensure product updates are well communicated. Previous experience includes designing global training solutions for Cisco Umbrella, leading a support team through regional expansions, and achieving a consistently high customer satisfaction score. Eden's earlier roles involved instructional positions, including a Captain with the Canadian Cadet Organization, and a Senior English Teacher in Japan. Eden holds a Bachelor of Science in Life and Earth Sciences, as well as certificates in Project Management and Learning and Technology from the University of British Columbia and Royal Roads University.