Emma Crome

Emma Crome is a Partner Success Manager at Cisco, dedicated to empowering partners in the ANZ region to achieve measurable business outcomes through Cisco's Customer Success frameworks. With a background in leading customer success initiatives that resulted in significant improvements in renewal risk and engagement metrics, Emma combines strategic insights with collaborative planning to create shared value. Prior to Cisco, Emma led national operations at Telstra Purple and held roles in various organizations, including the Royal Australian Navy and Hastings Deering, where they developed skills in team leadership, process improvement, and operational management. Emma's approach emphasizes curiosity, empathy, and accountability, fostering strong partnerships and successful collaborative efforts.