Josh Harpst is a skilled manager and customer experience leader with extensive experience in both education and technical support. From 2009 to 2016, they worked as a private tutor and held various coaching roles, including assistant football coach and head coach of an inline hockey team. At Cisco, Josh has led global and hybrid teams to provide exceptional customer support for the Customer Experience Cloud and has collaborated with multiple departments to enhance product and service offerings. Josh holds a Bachelor of Science in Mathematics and a Master of Education in Mathematics from Slippery Rock University of Pennsylvania, along with an Open Source IT Certificate from Wake Technical Community College.
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