Mary Landwer is an experienced professional in customer and employee experience management, currently serving as the ITS Manager and Employee & Customer Experience Leader at Andersen Corporation since October 2022. Mary has effectively directed the strategy for Five9 implementation across enterprise contact centers and expanded IT support capabilities. Prior to this position, Mary spent more than 15 years at Renewal by Andersen, where roles included Customer & Retail Experience Manager, Retail Development Manager, Operations Manager, among others, with a focus on enhancing customer experience and retail operations. Mary’s career also includes experience as a Sales Representative for Kohler Co. and a Corporate Account Executive for T-Mobile. Mary holds a Bachelor of Arts degree in Marketing from Butler University's Lacy School of Business, obtained in 2005.
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