Kelley Francis

Kelley Francis is a strategic visionary and execution expert currently serving as the Director of Strategy and Planning and Chief of Staff for Global Customer Experience at Cisco since 2024. With over 20 years of experience, Kelley has developed a robust background in managing large-scale change initiatives and operational excellence, holding a Six Sigma Black Belt certification. Previous roles include leading programs at Cisco that focused on tool modernization and diversity efforts, as well as directing customer service operations at GEICO, where significant cost savings were realized. Kelley earned a Bachelor of Business Administration in Management from the University of Maryland University College and holds an A.A.S. in Fashion Merchandising from Nassau Community College.